Refund & Cancellation Policy

No call, no shows will forfeit their scheduled training. Our policy requires you to pay again before being placed back on the schedule.

Texas law note: Under Texas Business & Commerce Code § 2.718, a seller may enforce reasonable forfeiture provisions for prepaid services when a customer fails to appear without notice. This no-show forfeiture policy is consistent with that standard, provided the policy is clearly communicated to the customer prior to payment — which this page satisfies.

Rescheduling

If you need to reschedule, please do so within 48 hours of your scheduled class. Failure to reschedule within the time given will result in a forfeiture of payment. We will be willing to accommodate you regarding the rescheduling of classes.

Texas law note: Texas does not mandate a statutory "cooling-off" period for in-person training services (the FTC's 3-day rule applies only to door-to-door sales). The 48-hour rescheduling window is a contractual term and is enforceable under Texas contract law, provided it is disclosed before payment is collected. Customers who paid via credit card retain the right to dispute charges with their card issuer under applicable federal consumer protection law.

Dismissal for Safety Violations

As stated in the Liability Waiver, participants who are dismissed from a class due to unsafe behavior or failure to follow instructor directions may be required to leave the facility immediately and may not be entitled to a refund of training fees.

Texas law note: A service provider may withhold a refund when a participant is removed for cause (e.g., safety violations) under general Texas contract principles. This provision is consistent with Texas law provided the grounds for dismissal are clearly defined in the waiver, which they are.

Class Cancellation by Gideon Training Solutions

In the rare event that Gideon Training Solutions must cancel a scheduled class, registered participants will be notified as soon as possible and offered a full refund or the option to reschedule at no additional charge.

Texas law note: Under Texas Business & Commerce Code § 601.001 et seq. (Health Spa Act) and general consumer protection principles enforced by the Texas Attorney General, a service provider who cancels a prepaid service is obligated to refund the customer. This section reflects that obligation and is consistent with Texas law.

Questions?

If you have questions about this policy or need to reschedule, please contact us directly:

• Phone / Text: 817-683-3282
• Email: [email protected]